ITSM Analytics and Reporting

ServeOptics is the next generation of service management analytics and reporting. This out-of-the-box tool consolidates data from multiple technology sources delivering real-time analytics that describe how well your IT services support organization is performing. ServeOptics include dashboard displays and reports satisfying management needs for access to actionable information in the form of metrics, KPI’s and Critical Success Factors.

ServeOptics empowers managers to obtain time based trend analysis, timely access to operational results, and historical reports without extensive and complex customization. Receive immediate understanding of how support activities impact your IT service capabilities and the impact to the business services and end-users. Information Managers and Service Desk Managers will have immediate information to:

  • Customize dashboard data views to support actionable decisions based on accurate metrics
  • Eliminate hours of manual staff labor associated with essential management reporting
  • Prioritize asignemnts and deploy resources efficiently by specific categories of impact
  • Gain immediate access to relevant metrics detaining group performance and productivity
  • Track support personnel activities and evaluate utilization
  • Evaluate service requests and incident backlogs to enhance sercie support performance
  • Automate SLA compliance and reporting to ensure proactive response


More information on the ServeOptics analytics solution can be found at rdtmetrics.com

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