ITIL Service Desk Operations
and Consulting Services

Our service desk support and consulting engagements are based on a continual improvement methodology that includes the measurement of results through KPIs backed by performance analytics.

Our ITIL Service Desk is
your single point of contact for your
IT infrastructure incidents and service support requests.

The service desk plays an important part in the provision of IT Services. It is very often the first contact the business users have when their use of IT services does not work as expected. As a single point of contact for end users who need assistance, the service desk operation is a process driven support discipline to ensure proper handling of IT infrastructure incidents and service requests that are monitored for measurement reporting and continual process improvement.

Service desks play a key role in ensuring the availability of all services that the IT organization delivers and supports. While a well-implemented service desk can drive efficiency throughout your organization, a poorly executed one can really weigh down your business. Organizations striving toward improving and maturing service management often begin by establishing a service desk that adopts ITIL standards.

Not only does ITIL offer best practices for incident management and request fulfillment—two of the core functions of the service desk—it also describes how organizations should assign and share the responsibilities of operating the service desk to ensure optimal efficiency, accountability, and exceptional service standards.