ITIL Best Practice
Infrastructure Operations

XA Systems delivers repeatable high-quality IT infrastructure operations and maintenance support with verifiable results that are tailored according to each customer’s different business needs and goals.

Improved customer satisfaction through
a more professional approach to service delivery.

Acting as your technology partner, advisor and solution integrator, XA Systems can help you gain competitive advantage and free up your IT resources by proactively administering your on-premises and cloud infrastructure, standard across all major platforms. We provide complete 24×7 support of our managed clients and offer extensive consulting, infrastructure management outsourcing, strategic planning, reporting and security services, individually tailored to suit the needs and vision of companies from any business sector.

XA Systems is the one-stop shop for the Core IT Operations, as we provide design, implementation of stable and flexible IT infrastructure, as well as consulting, project management, maintenance, and support. While we focus on innovations and latest technologies, we can deal with networks and legacy systems of all ages and forms. Through constant improvement supported by ITIL best practices, XA Systems assists you in managing your IT assets, facing increasing business demands and improves the capabilities of your existing IT infrastructure by standardized, consolidated, and optimized delivery.

ITIL Service Desk Operations >
Our ITIL Service Desk Methodology >

APPLICATIONS
An IT infrastructure supports the delivery of enterprise applications.

INFRASTRUCTURE MANAGEMENT TOOLS AND SERVICES
Key infrastructure services at this layer include Dynamic Host Configuration Protocol (DHCP) and Domain Name Systems (DNS). To manage all elements of the infrastructure efficiently, admins use tools for configuration management, monitoring, authentication, user directories and more.

SERVERS
The server layer consists of physical and virtual servers for on-premises and virtualized data center environments.

STORAGE
At this layer, systems such as Network-Attached Storage (NAS) or Storage Area Networks (SAN) enable data storage.

NETWORK
The network layer includes elements such as routers, switches, firewalls and load balancers.

FACILITIES
The physical data center facility houses IT equipment and includes necessary power, cooling and security components.