ITIL Best Practice
Infrastructure Operations

XA Systems delivers repeatable high-quality IT infrastructure operations and maintenance support with verifiable results that are tailored according to each customer’s different business needs and goals.

Building a competitive advantage in today’s
fast-paced and continually evolving technological landscape.

In today’s fast-paced and constantly evolving technological landscape, organizations that want to be competitive in today’s digital landscape must invest in a modern and flexible infrastructure that can adapt to changing business needs.

Partnering with XA Systems, clients gain value from continual research and development of the latest tools, technologies, and practices, including artificial intelligence, machine learning, and automation which are imperative for driving business growth.

XA Systems delivers advanced IT infrastructure operations of the future by focusing on four key pillars:

  1. Optimized Customer Experience (CX): Prioritize user experience, providing responsive and efficient support that meets the needs of end-users.
  2. Proactive Service Support: Adoption of a proactive approach to identifying and resolving issues before they impact end-users. This can be achieved using automation, artificial intelligence, and machine learning.
  3. Modern and Flexible Infrastructure: The IT infrastructure must adapt to changing business needs. This includes the use of cloud-based services, containerization, and microservices architecture.
  4. Resilient Cybersecurity Posture: IT support teams must prioritize security, ensuring that infrastructure is secure and compliant with relevant regulations. This includes regular security audits, vulnerability assessments, and proactive threat monitoring.

Overall, modern and advanced IT operations are essential for organizations that want to leverage technology to drive growth, improve efficiency, and stay ahead of the competition.

Improved customer satisfaction through
a more professional approach to service delivery.

Acting as your technology partner, advisor and solution integrator, XA Systems can help you gain competitive advantage and free up your IT resources by proactively administering your on-premises and cloud infrastructure, standard across all major platforms. We provide complete 24×7 support of our managed clients and offer extensive consulting, infrastructure management outsourcing, strategic planning, reporting and security services, individually tailored to suit the needs and vision of companies from any business sector.

XA Systems is the one-stop shop for the Core IT Operations, as we provide design, implementation of stable and flexible IT infrastructure, as well as consulting, project management, maintenance, and support. While we focus on innovations and latest technologies, we can deal with networks and legacy systems of all ages and forms. Through constant improvement supported by ITIL best practices, XA Systems assists you in managing your IT assets, facing increasing business demands and improves the capabilities of your existing IT infrastructure by standardized, consolidated, and optimized delivery.

ITIL Service Desk Operations >
Our ITIL Service Desk Methodology >

An IT infrastructure supports the delivery of enterprise applications.

Key infrastructure services at this layer include Dynamic Host Configuration Protocol (DHCP) and Domain Name Systems (DNS). To manage all elements of the infrastructure efficiently, admins use tools for configuration management, monitoring, authentication, user directories and more.

The server layer consists of physical and virtual servers for on-premises and virtualized data center environments.

At this layer, systems such as Network-Attached Storage (NAS) or Storage Area Networks (SAN) enable data storage.

The network layer includes elements such as routers, switches, firewalls and load balancers.

The physical data center facility houses IT equipment and includes necessary power, cooling and security components.

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