Description
The 3-day Cloud Service Manager course enables participants to design and deliver cloud services. This training provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services. In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments. The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.
LEARNING OBJECTIVES
- Recall cloud service management terminology, definitions, and concepts.
- Explain basic terminology related to cloud service management.
- Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
- Identify and explain important roles involved in cloud service management.
- Compare the relationship between cloud provider and cloud consumer.
- Differentiate between potential risks and benefits of adopting a cloud strategy.
- Produce an initial cloud adoption strategy
AUDIENCE
The Professional Cloud Service Manager course will be of interest to:
- Service Managers (with an ITIL background)
- Service Management professionals
- Cloud Strategy and Management Consultants
PREREQUISITES
There are no formal prerequisites; however, it is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council (and that participants are conversant with Cloud concepts and vocabulary). Participants further benefit from a strong background in IT service management, and preferably are ITIL Expert, or have completed one or multiple ITIL intermediate certifications.
COURSE MATERIALS
Participants receive a copy of the classroom presentation material and the Participant Handbook.
ABOUT THE CERTIFICATION
The Professional Cloud Service Manager Certification is the most recognized and well-respected Professional Certification provided by the Cloud Credential Council (CCC). Professional Certifications are awarded to candidates who have completed an approved certification-training program.
COURSE AGENDA
Day 1 |
Day 2 |
Day 3 |
Suppliers, Brokers and Carrier Management |
Cost of Quality, Acquisition, Transition and Operation in Cloud |
Managed Cloud Platform |
Cloud Service Strategy |
IaaS Service Manager |
Platform Capacity Management |
Federated Cloud Service Desk |
IaaS: Deployment Automation and Elastic Sizing of Environments |
SaaS Service Manager |
Cloud Asset Transition Management |
IaaS: Cloud Infrastructure Service Benchmarking |
SaaS: Cloud service catalogs and application marketplaces (SaaS) |
Cloud Ecosystem Management |
IaaS: VM Deployment and Maintenance Life Cycle |
End to End Service Management (SaaS) |
Service Management in different Cloud Scenarios |
Spot Cloud Market Operations (IaaS) |
Service License Management |
Cloud Tiers and Service Management Availability |
PaaS Service Manager |
Certification Exam Preparation |
Distributed and Federated SLA |