ServeOptics™ is the next generation of technology management analytics. Never before has a tool been able to provide Optics on demand through KPI’s and Critical Success Factors. It saves time and reduces risk by providing immediate information about Service Desk activities, Workload Volume, Backlog, Staff Utilization and Service Level performance. ServeOptics™ contains a manager’s scoreboard with metrics that will drive improvements and operational efficiencies based on real activity results, benchmark comparisons and industry standards found in the ITIL© Service Operations Process.

SerVista-ITSM™ provides automated enterprise service level management. Service levels can be measured using service Level Agreements (SLA) or Compliance Reports. Going beyond the traditional monitoring of just hardware and software, SerVista-ITSM™ monitors and reports on IT service performance and availability based on agreed upon SLAs. With just a few clicks, SerVista-ITSM™ delivers real-time service level agreement compliance, as well as historical data, allowing for continual improvements to IT Service delivery.