ITIL Release, Control & Validation

ITIL Credits: 4 | PMI PDUs: 30 | Duration: 5 Days

ITIL Release, Control & Validation Course Dates

ITIL Release, Control & Validation

$350.00$2,340.00

ITIL® Credits: 4 Credits to ITIL® Expert
Duration: 5 Days’
PMI® PDUs: 30
Learning Formats:
Virtual Classroom: $2,900
Blended: 2.5 Day virtual classroom with 10 hour’s of self-paced eLearning. $2,340
Classroom:  $2,900
Discounted Pricing: Contact us for group discounted rates. We can deliver courses at one of our facilities or onsite at your location.

COURSE TITLE DATE AND LOCATION PRICE
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ITIL Release, Control & Validation Exam Only $350.00
ITIL Release, Control & Validation Blended: March 21 - 23, 2016 $2,340.00
ITIL Release, Control & Validation Blended: June 13 - 15, 2016 $2,340.00
SKU: ITILRCV. Category: .
ITIL Release, Control & Validation Certification Training Course Details



COURSE DETAILS

This 5-day course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

AUDIENCE

The Release, Control and Validation Capability course will be of interest to:

  • Individuals who have their ITIL® Foundation Certificate who want to purse the intermediate and advanced level ITIL® certifications.
  • Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.
  • IT professionals involved in IT Service Management implementation and improvement programs.
  • A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
LEARNING OBJECTIVES

At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice and Service Transition principles, purpose and objective
  • Knowing the important role of Release,Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Release, Control and Validation processes
  • The application of Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure Release, Control and Validation performance
  • The importance of IT Security and how it supports Release, Control and Validation
  • Understanding technology and implementation requirements in support of Release, Control and Validation
  • The challenges, critical success factors and risks related with Release, Control and Validation
PREREQUISITES

Candidates for this course must hold an ITIL® Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL® , e.g.: ITIL v2, must pass the current ITIL® Foundation exam before attending this course)

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

It is also strongly recommended that candidates:

  • Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing
  • It is strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.
EXAMINATION
  • Evidence of ITIL® Foundation Certificate and completion of the Release, Control and Validation Capability course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the associated areas of the ITIL® Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
  • The syllabus can be downloaded from:
    http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ITILIntermediateLevel.aspx
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one, which is worth 3 marks, one, which is worth 1 mark, and one, which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration
AGENDA
Day 1 Day 2 Day 3 Day 4 Day 5
Service Transition Service Asset & Configuration Management (continued) Service Validation & Testing (continued) Knowledge Management Exam Prep / Mock Exam
Change Management Release & Deployment Management Request Fulfillment
Lunch
Change Management (continued) Release and Deployment Management (continued) Request Fulfillment (continued) Technology & Implementation Considerations Exam
Service Asset & Configuration Management Service Validation & Testing Change Evaluation
Homework (review of day’s material)