ITIL Certification Curriculum
The ITIL Certification Curriculum
The ITIL curriculum is based upon a credit system that is comprised of 11 courses. Each ITIL exam has been assigned a credit value that is based upon their level of ITIL content. Upon successful completion of an ITIL examination recognized under the scheme, a candidate is awarded both the certification and the corresponding ITIL exam credit value. The credits earned through this system can then be used towards the ITIL Expert level of certification.
The ITIL Expert level of certification requires a minimum of 22 credits starting with ITIL Foundation and a mix of course certifications within both the Lifecycle and Capability course series. The ITIL Foundation level course certificate is a pre-requisite for the ITIL Practitioner including any of the Intermediate Lifecycle and Capability certifications. However, successfully passing the ITIL Practitioner exam is not a pre-requisite to obtain any of the intermediate certifications. 17 credits are required as a pre-requisite for eligibility to sit for the Managing Across the Lifecycle (MALC) examination. Successfully passing the MALC examination results in the ITIL Expert designation.
To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.
ITIL Training and Certification Courses
The ITIL Foundation training course introduces learners to the lifecycle of managing IT services to deliver to business expectations. View Course
ITIL Practitioners gain practical guidance on how to adopt and adapt the ITIL framework to support their business’ objectives while gaining a clear understanding of how to structure improvement initiatives. View Course
ITIL Service Strategy covers key topics covered include service value definition, business-case development, service assets, market analysis and service provider types. View Course
ITIL Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. View Course
ITIL Service Transition provides guidance for the development and improvement of capabilities for introducing new and changed services into supported environments. View Course
ITIL Service Operation provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer and users. View Course
ITIL Continual Service Improvement describes best practice for achieving incremental and large-scale improvements in service quality, operational efficiency and business continuity, and ensuring that the service portfolio continues to be aligned to business needs. View Course
ITIL Operational Support & Analysis enables learners to understand the practices in resolution and support of the Service Management Lifecycle. View Course
ITIL Planning, Protection & Optimization focuses on the operational-level process activities and supporting methods and approaches to executing these processes. View Course
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