ITIL Certification Curriculum

The ITIL Certification Curriculum

The ITIL curriculum is based upon a credit system that is comprised of 11 courses. Each ITIL exam has been assigned a credit value that is based upon their level of ITIL content. Upon successful completion of an ITIL examination recognized under the scheme, a candidate is awarded both the certification and the corresponding ITIL exam credit value. The credits earned through this system can then be used towards the ITIL Expert level of certification.

The ITIL Expert level of certification requires a minimum of 22 credits starting with ITIL Foundation and a mix of course certifications within both the Lifecycle and Capability course series. The ITIL Foundation level course certificate is a pre-requisite for the ITIL Practitioner including any of the Intermediate Lifecycle and Capability certifications. However, successfully passing the ITIL Practitioner exam is not a pre-requisite to obtain any of the intermediate certifications. 17 credits are required as a pre-requisite for eligibility to sit for the Managing Across the Lifecycle (MALC) examination. Successfully passing the MALC examination results in the ITIL Expert designation.

Lifecycle Courses Capability Courses
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement
ITIL Operational Support & Analysis
ITIL Planning, Protection & Optimization
ITIL Release, Control & Validation
ITIL Service Offerings & Agreements

To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.itil service management

ITIL Training and Certification Courses

ITIL Foundation

The ITIL Foundation training course introduces learners to the lifecycle of managing IT services to deliver to business expectations. View Course

ITIL Practitioner

ITIL Practitioners gain practical guidance on how to adopt and adapt the ITIL framework to support their business’ objectives while gaining a clear understanding of how to structure improvement initiatives. View Course

ITIL Service Strategy

ITIL Service Strategy covers key topics covered include service value definition, business-case development, service assets, market analysis and service provider types. View Course

ITIL Service Design

ITIL Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. View Course

ITIL Service Transition

ITIL Service Transition provides guidance for the development and improvement of capabilities for introducing new and changed services into supported environments. View Course

ITIL Service Operation

ITIL Service Operation provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer and users. View Course

ITIL Continual Service Improvement

ITIL Continual Service Improvement describes best practice for achieving incremental and large-scale improvements in service quality, operational efficiency and business continuity, and ensuring that the service portfolio continues to be aligned to business needs. View Course

ITIL Operational Support & Analysis

ITIL Operational Support & Analysis enables learners to understand the practices in resolution and support of the Service Management Lifecycle. View Course

ITIL Planning, Protection & Optimization

ITIL Planning, Protection & Optimization focuses on the operational-level process activities and supporting methods and approaches to executing these processes. View Course

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E-Learning

Log-in online for the next 90 day’s to complete your ITIL training at your own pace, anytime and anywhere that is convenient for you.

Classroom

Complete your ITIL training at a physical location with an interactive group setting along with valuable networking opportunities.

Virtual

Complete your ITIL training from any location over the web interacting with the instructor in real-time. Course materials will be shipped to your address.

Blended

Maximize your flexibility with a mix between a virtual ITIL training delivery and e-learning.