By being process and metrics driven, we can anticipate surge requirements for technical resources. Our metrics analysis allows our team to perform efficient root cause determination. All identified risks and issues will be documented in a risk log and delivered to management. We have the ability to reach back to our current staff across contracts for unique skills and/or surge requirements. By following a discipline of measure and improvement, we constantly fine tune the product, processes and procedures associated with our customized solutions. Our approach ultimately results in lower risk exposure to the customer management.