IT Services & Solutions
IT Service Management (ITSM) supports the objective of delivering and supporting IT services that are appropriate to the business requirements of the organization. To achieve this objective, XA Systems utilizes a delivery model comprised of industry recognized best practices and methodologies such as ITIL, COBIT, Six Sigma, and others to provide a comprehensive, consistent and coherent set of services to our clients. This service delivery model promotes a quality approach to achieving business efficiencies for the maintenance and support of information systems.
Utilizing our service delivery model, we have witnessed improved operational results and higher workload efficiencies enabling increased lines of business customer satisfaction with delivered IT services. Our personnel have the experience to facilitate and enhance the alignment of IT to the business while demonstrating business value, ROI and enabling IT to meet specific operational needs.