Cloud Service Manager


Certification: Cloud Service Manager
Duration: 3 Days’
PMI® PDUs: 11
Learning Formats:
Virtual Classroom: $1,895
Classroom: $1,895
Discount Pricing: Contact us for group discounted rates. We can deliver courses at one of our facilities or onsite at your location.



The 3-day Cloud Service Manager course enables participants to design and deliver cloud services. This training provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services. In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments. The course materials include comprehensive reference materials that help participants continue the educational experience after the course. The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council. The Cloud Service Manager course is endorsed, recognized and supported by several key technology vendors and Standards bodies.


  • Recall cloud service management terminology, definitions, and concepts.
  • Explain basic terminology related to cloud service management.
  • Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
  • Identify and explain important roles involved in cloud service management.
  • Compare the relationship between cloud provider and cloud consumer.
  • Differentiate between potential risks and benefits of adopting a cloud strategy.
  • Produce an initial cloud adoption strategy


The Professional Cloud Service Manager course will be of interest to:

  • Service Managers (with an ITIL background)
  • Service Management professionals
  • Cloud Strategy and Management Consultants


There are no formal prerequisites; however, it is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council (and that participants are conversant with Cloud concepts and vocabulary). Participants further benefit from a strong background in IT service management, and preferably are ITIL Expert, or have completed one or multiple ITIL intermediate certifications.


Participants receive a copy of the classroom presentation material and the Participant Handbook.


The Professional Cloud Service Manager Certification is the most recognized and well-respected Professional Certification provided by the Cloud Credential Council (CCC). Professional Certifications are awarded to candidates who have completed an approved certification-training program.


Day 1

Day 2

Day 3

Suppliers, Brokers and Carrier Management

Cost of Quality, Acquisition, Transition and Operation in Cloud

Managed Cloud Platform

Cloud Service Strategy

IaaS Service Manager

Platform Capacity Management

Federated Cloud Service Desk

IaaS: Deployment Automation and Elastic Sizing of Environments

SaaS Service Manager

Cloud Asset Transition Management

IaaS: Cloud Infrastructure Service Benchmarking

SaaS: Cloud service catalogs and application marketplaces (SaaS)

Cloud Ecosystem Management

IaaS: VM Deployment and Maintenance Life Cycle

End to End Service Management (SaaS)

Service Management in different Cloud Scenarios

Spot Cloud Market Operations (IaaS)

Service License Management

Cloud Tiers and Service Management Availability

PaaS Service Manager

Certification Exam Preparation

Distributed and Federated SLA