IT Management Consulting
and Operations Support

XA Systems, LLC (XA) is an established technology consulting company providing services that
align technology to business requirements. Our management solutions leverage industry acknowledged best
practices, tools and methodologies in combination with our experienced staff to ensure that our
customers achieve tangible results.

Desktop & Service Desk Operations

TIER 1: IT Service Desk
TIER 2: Remote and Deskside Support
TIER 3: IT Infrastructure Support Services for Apple, Unix, Linux and Windows

Custom Application Development

An SDLC approach to create and deploy robust, scalable and extensible architectures for use in a wide range of industries.

Training & Certification

IT industry best practice training, certification and coaching: CLOUD, ITIL, ISO/IEC 20000, COBIT

Cloud Service Monitoring

Real-time automated public and private cloud service level monitoring with dashboard displays and custom reporting.


Measure IT. Manage IT.

ITSM Management Consulting

Our ITSM consulting helps you achieve a higher availability of business applications resulting in improved service quality. With years of management level consulting experience resulting in a keen understanding of best practices, we go beyond support and provide the thought leadership that results in optimized value from your IT investments.

Our strategic ITSM approach to designing, delivering and managing your IT infrastructure enhances the way your IT is leveraged to provide value to your customers. Our ITSM consulting services are based upon our experience that incorporates industry recognized best practices including ITIL and other frameworks and methodologies. We asses the current state of your service lifecycle and build a strategy to assist you with implementing new processes and tools that are in alignment with business objectives. Through the consultations and expertise of our staff, your organization will have a blueprint for sustainable business growth.

ITSM Training and Certification

XA Systems provides ITSM best practice training and certification services in the areas of ITIL, COBIT, ISO/IEC 20000, and RESILIA.

Strategic organizational training, ITSM coaching and certification training solutions enable increased quality of IT management that supports business objectives. Organizations gain an understanding of the best practice way of managing IT services that includes clearly defining roles and responsibilities resulting in reduced operational errors and improved productivity by eliminating duplicate work efforts.

Coaching services provide organizations with an increased level of training that supports management in operational situations that are current or anticipated. Current operational difficulties are documented for immediate attention when creating the coaching direction and action plans. Once an assessment is completed, a process improvement specialist in the areas identified where coaching is necessary leads the coaching efforts addressing foreseen pitfalls.

XA Systems delivers ITIL training and consulting services in the areas of ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.